support@hardenedimages.com
Include the AWS listing ID, operating system and version, architecture, instance type, region, and a concise description of what you expected and observed.
Start an emailIMAGE SUPPORT
Start with the listing ID.
Contact Hardened Images for help choosing an image, accessing an AWS listing, understanding launch behavior, or investigating an image-specific issue. Current marketplace listings state a 24-hour support response.
Share context, not secrets.
Do not submit passwords, private keys, tokens, customer data, classified information, controlled data, export-controlled information, privileged material, or other highly sensitive content.
A useful incident header
The exact product and environment help narrow the issue quickly.
- 01Marketplace listing ID or direct URL
- 02Operating system, version, and architecture
- 03AWS region and EC2 instance type
- 04Relevant startup or configuration behavior
- 05Sanitized error output and reproduction steps
Support follows the published image.
Hardened Images can help with the published image, marketplace access, and image-specific behavior. Your cloud provider remains responsible for AWS infrastructure and account services.
Your organization remains responsible for applications, architecture, identity, networking, data, monitoring, custom modifications, operational procedures, and compliance decisions.